Frequently Asked Questions

The Competition is run by Vertus Serviced Apartments Ltd. The Competition is open to residents of Great Britain, the Isle of Man and Channel Islands, excluding anyone professionally connected with The Competition.

The Competition opens at 2pm on Monday 2 February and closes at 12noon on Friday 20 February 2026.

To enter the Competition, you must:

• Follow the instructions on the @vertus.edit Instagram page

Prize

The prize includes:

• A stay for 2 guests at Vertus Edit, Canary Wharf
• A meal at a Canary Wharf retailer of your choice (maximum £200 spend)

Winner Selection and Notification

The winner will be selected at random and notified via Instagram within 10 days of the competition closing date. The winner will have 72 hours from notification to respond and claim their prize, otherwise a new winner will be selected.

Prizes are subject to the individual providers’ terms and conditions.

No responsibility will be accepted for entries lost, corrupted or delayed in transmission.

Of course. You can select these when making your booking, later by contacting our hosts at ask@vertusedit.com, or at the front desk once you arrive.

Of course. You can bring a dog under 30kgs to stay with you at Vertus Edit. You’ll be required to include the Puppy Pack as part of your booking. If you forget to add this while making your booking, contact us on ask@vertusedit.com and we’ll include it for you. Your Puppy Pack will include a bed, bowl, and special treats for your best friend. For other pets, or dogs over 30kgs please contact us directly on the email address above. Please note you can only have one dog per Studio.

This will depend on the rate you select. Non-refundable bookings will be charged in full when you make your booking, and Fully Flexible bookings will be charged during your check in.

Absolutely – we want you to enjoy family getaways. If you’re travelling with children under 2 and would like a cot, please contact our team on ask@vertusedit.com to arrange this. If you’re traveling with children over the age of 2, please note our Studios don’t accommodate extra beds or more than two adults. You can book an additional Studio and contact us if you’d like them to be close by. This is subject to availability.

All of our Studios are dog-friendly only. One dog (up to 30kg) is allowed per Studio.

Yes, we offer group rates for bookings of ten Studios or more. Please contact us on reservations@vertusedit.com for more information.

Yes, we offer special rates for our corporate partners. Please contact us on reservations@vertusedit.com for more information.

Yes, we have a variety of indoor and outdoor spaces that can be booked for meetings and events. For more information please contact us on reservations@vertusedit.com.

Yes, we guarantee the best price on all direct bookings made on a non-promotional rate. To be eligible for price match, the booking on a third party site should be for the same dates and the same Studio category, and does not apply if a promotional code has been added to the original rate. You can contact us on reservations@vertusedit.com to request a price match.

The pre-authorisation fee is a temporary hold on your card. We’ll charge a pre-authorisation at check in, and the hold will be automatically released after seven days. Please note this may take a little longer depending on your bank.

We accept all forms of card payment methods, including AMEX. We do not accept cash or bank transfers.

We use dynamic pricing to set our rates, which means rates fluctuate with demand.

While we don’t have a car park onsite, the nearest car park is Canada Square Car Park or Jubilee Place Car Park, both are located a 9 minute walk from Vertus Edit.

We’re located at 3 & 15 West Lane, London E22 3AA. You can walk over from the Jubilee line in 10 minutes, or from the Elizabeth line in 13 minutes.

Yes, our front desk is open 24-hours, so you’ll always be greeted on arrival by one of our hosts.

Check in is at 3pm. Your Studio may be ready earlier, and we’d be happy to check you in sooner. You can also add early check in at 2pm to your booking for an additional fee. If your Studio isn’t ready when you arrive, we’ll store your luggage onsite.

Yes, we have secure luggage storage onsite to keep your bags and other belongings until check in time so you can go out and explore.

The nearest underground station is Canary Wharf (Jubilee line) Montgomery Square exit. There are many ways to get to Canary Wharf including local buses, Jubilee line, Elizabeth line, DLR, and Uber Boat by Thames Clipper. Zip across the map and wander the city or explore central London in record time thanks to Canary Wharf’s excellent connections.

Sadly, we don’t offer airport pickup service.

Please make sure you have your email confirmation, photo ID, and the credit card you used to pay or secure your booking with you for check in.

It’s a legal requirement for us to prove and verify your legal identity. It also helps us ensure we’re checking in the right person and reduce fraud. If we can’t verify your identity we may have to cancel your booking. By booking and staying with us you must also be over 18 years of age (unless accompanied by a parent or guardian).

To request an extra bed or cot please contact us on ask@vertusedit.com. Please note these are available subject to availability.

You can expect a fully stocked kitchen with all the essentials to cook up a storm, fresh linen and towels, as well as toiletries in the bathroom.

Yes, all our Studios come equipped with two sets of large towels, hand towels and a bath mat. We’ll change these during your weekly clean if you’re staying over 7 nights. You can also request additional towels for a fee.

Yes, all our Studios have shampoo, conditioner, body wash and hand soap.

You’ll have access to our super fast Wi-Fi on a private network that only you can access. You’ll receive login instructions on check in.

You’ll find instructions for your appliances on your TV screen.

If you’re staying at Vertus Edit for 7 or more nights, we’ll provide a complimentary clean of your Studio either half way through your stay (7-13 night stays) or every 7 nights (14+ night stays). You can also request one-off or recurring additional cleans with our front desk team onsite or by emailing us at ask@vertusedit.com.

Canary Wharf is a very safe area. It boasts one of the lowest crime rates in London, and many residents report feeling very safe, even when they are walking around alone or with their families at night. Stay as our Vertus Edit guest and feel safe knowing that The Estate is covered by an extensive network of CCTV cameras and has a private security force consisting of more than 600 trained staff members who regularly patrol the area.

We’d love to help with your surprise! Please contact us directly on ask@vertusedit.com and we’ll do our best to arrange it.

We have an extensive self-service pantry offer onsite that’s open 24-hours for you to access. There’s also a wide range of delicious food and beverage offers within a few minutes walk of Vertus Edit. Check with a host onsite for their recommendations.

We have a few different spaces for you to enjoy during your stay.

• Indoor lounges
• Outdoor terrace
• Private dining spaces

Some of these spaces are open while others are available to book for an additional fee. You can ask one of your hosts onsite or email us at reservations@vertusedit.com to inquire about booking one of these spaces.

We don’t offer room service, but you can access our extensive pantry self-service offering 24-hours.

Yes, you can order a takeaway to our address. Make sure you use your name and Studio number. Delivery drivers won’t be allowed up to your Studio, so you’ll just need to collect it from the front desk.

Yes, you can order post and parcels to our address before or during your stay. If you’re onsite please make sure to include your name and Studio number in the delivery details, otherwise just your name will do. Our team on the front desk will contact you when it arrives and safely store it for you.

No, Vertus Edit is a non-smoking property. Smoking is only allowed in designated outdoor areas.

Yes, we have some storage space subject to availability.

Check out is 12PM. You can book late check out at 1pm by contacting our hosts on the front desk or by adding it to your reservation, for an additional fee, when you book.

Just stop by the front desk and let our hosts know you’re ready to check out.

Yes, we can store your luggage after you check out until you’re ready to head out to your next destination. We do not store luggage overnight.

No, we don’t provide leases or proof of permanent residence.

Looking for something more permanent? Check out Vertus apartments to rent.

Of course, email us at ask@vertusedit.com and we’ll do our best to accommodate your availability.

No, all our Studios come furnished with a UK king size bed a built-in wardrobe and a few other pieces of furniture. We won’t be able to remove these for your stay.

Yes, all our rates include your bills. You will not have to pay any additional bills as part of your stay at Vertus Edit.

No, we don’t have any additional fees associated to longer stays.

Yes, please email us at reservations@vertusedit.com to find out more.

No, we don’t offer tenancies at Vertus Edit.

No, you can stay for as little as one night, and as long as you’d like. If you’re looking for stays of over a year, you might want to consider a Vertus property in the neighbourhood.

No, there’s no tenancy agreement associated with your stay. By booking at Vertus Edit you agree to our terms & conditions as well as our House Rules.

Yes, once you’ve made your reservation you can post something to our address. Please cite the same name you’ve used on your reservation. Our team will take the parcel and store it until you arrive.

Our address is 3 and 15 West Lane, London, E22 3AA. We’ll send you arrival instructions ahead of your check in date.